Welcome to JB MOTO SPORT d.o.o's reservation platform! These Terms of Use govern your use of our website and any related services we provide.

(a) These Rental Terms and Conditions and the Rental Agreement Summary together constitute the "Rental Agreement". The Rental Agreement is entered between Renter (as named on the Rental Agreement Summary or the digital tablet) and Owner. Any reference to Rental Agreement Summary in these Rental Terms and Conditions includes reference to the digital tablet. Any reference to Owner or Rental Agent means Enterprise JB Moto Sport, Ulica Silvija Strahimira Kranjčevića 6, 53291, Novalja, OIB: 91759443450, phone number: +385 99 526 6472 / +385 91 6022 7512.
(b) Owner and Renter are the only parties to the Rental Agreement regardless of whetheranother entity or person may pay for all or some of the rental bill.

Online vehicle reservation can be made by guests, who must provide accurate, valid, and complete personal data, including email address, mobile phone number, first and last name.

The web service www.jb-motor.com serves only as a means of vehicle reservation, the rental and the signing of the rental agreement takes place at the selected location of vehicle collection.

Guests must agree to the Terms of Use and acknowledge the obligation to pay by checking the designated box before submitting the reservation.

(a) Renter has the right to use the rental vehicle ("Vehicle") until the return date indicated on the Rental Agreement Summary ("Rental Period").

(b) Owner may agree to extend the Rental Period orally or in writing ("Extended Rental Period"). The Extended Rental Period may be subject to higher charges and / or to additional security deposit which will be disclosed to Renter prior to the extension of the Rental Period.

(c) Subject to the following conditions, Renter may choose to return the Vehicle before the end of the agreed Rental Period and thereby terminate this Rental Agreement early (and the Rental Period will be reduced accordingly).

(i) If Renter has prepaid the Rental Costs (as defined in section 5) to qualify for a "special offer" rate, Renter may not be entitled to a refund due to early voluntary termination.

(ii) If Renter has not prepaid the Rental Costs, early termination can have an impact on the daily rates and the other applicable charges if the originally agreed daily rates and applicable charges were conditioned upon the specifics of the original Rental Period. Owner recommends that Renter verify with Owner what impact an early termination has on the Rental Costs before returning the Vehicle early.

(iii) Renter’s legal right to termination for cause remains unaffected.

JB MOTO SPORT d.o.o allows customers to reserve vehicles through our website. Payment for vehicle reservations can be made online using Visa Premium, MasterCard, Diners, Visa, or Maestro credit cards.

If JB MOTO SPORT d.o.o. is unable to fulfill the requested reservation service, the customer will be notified promptly. The customer may choose to cancel the reservation or accept an alternative reservation date.

JB MOTO SPORT d.o.o. reserves the right to refuse any reservation or service without providing an explanation. Reservation refusal may occur if there is suspicion of abuse or violation of the Terms of Use.

(a) Eligibility: Renter must have a driver's license valid in the country in which the rental originates and valid for the vehicle category applicable to the Vehicle.

(b) Authorised Drivers: Only the Renter is permitted to drive the Vehicle unless Owner expressly permits additional drivers who meet the eligibility requirements for Renters in section 3 (a) above ("Authorised Drivers"). Authorised Drivers under the age of 25 may be subject to restrictions and an additional fee. Any Authorised Drivers will be documented in the Rental Agreement Summary. Where the words “surrogate driver” are added to the Additional Authorised Driver information on the Rental Agreement Summary then the sole driver(s) for the duration of the Rental Period is/are the nominated surrogate driver(s). Any other named Renter is not authorised to drive the Vehicle.

(c) Prohibited Use of the Vehicle: The Vehicle must not be used:

(i) by anyone other than the Renter or an Authorised Driver; Page 1 of 10

(ii) to smoke in. The use of e-cigarettes in Vehicle is also prohibited;

(iii) in a way to affect the good condition of the Vehicle;

(iv) to subrent or for carriage of passengers for hire or reward;

(v) for deliberately causing personal injury or property damage or for any illegal purpose;

(vi) for racing, pacemaking, testing the Vehicle's reliability and speed, or teaching someone to drive;

(vii) while the driver is under the influence of alcohol, narcotics or drugs;

(viii) to travel abroad unless specific authorisation from Owner has been previously obtained;

(ix) overloaded with more passengers than seatbelts, to transport children without the legally required car seats, or otherwise in breach of the legally prescribed safety precautions;

(x) to propel or tow any other vehicle or wheeled equipment, unless the Vehicle is fitted with a tow bar and Renter has express permission from Owner;

(xi) on unpaved roads, racetracks, beaches and test courses;

(xii) to transport easily flammable, toxic, or otherwise dangerous substances other than minimum amounts for household use;

(xiii) in a careless or reckless manner;

(xiv) to drive through or over water or over any objects that Renter knew or ought to have known rise above the ground clearance of the Vehicle;

(xv) to drive through height-restricted entrances and passages if the height restriction is lower than the overhead clearance of the Vehicle;

(xvi) in or on that part of any aerodrome, airfield, airport, or military installation designed for the take-off, landing, taxiing, or parking of aircraft and aerial devices, including any associated service roads, fuel supply areas, ground equipment parking areas, aprons, maintenance zones, and hangars; or

(xvii) to transport goods with a weight heavier than that authorised for the Vehicle, or to transport goods deficiently distributed or badly secured, or to carry goods that you do not own for a fee without Owner's specific permission.

(a) Renter is required to

(i) check the Vehicle's condition during handover. If Renter notices any damage to the Vehicle or other discrepancies, Renter shall immediately inform the Owner;

(ii) always lock the Vehicle and secure all of its parts when it is left unattended and to keep the keys or any other device which unlocks the Vehicle and/or enables the Vehicle to be started in a secure location;

(iii) not let anyone work on the Vehicle without Owner's express permission. If Owner grants such permission, Owner will reimburse Renter for potential costs solely after receipt of the respective invoices for the work performed;

(iv) check oil, AdBlue and water levels and tyre conditions and pressure at regular intervals during the Rental Period;

(v) stop using the Vehicle as soon as possible and contact Owner as soon as Renter becomes aware of any fault with or malfunction of the Vehicle that affects its capability to be used safely. In particular, Renter must take into account any cockpit warning lights that may appear on the dashboard of the Vehicle; Page 2 of 10

(vi) return the Vehicle to the agreed return location, during opening hours. A member of Owner's staff will inspect the Vehicle to check the condition of the Vehicle. If the condition of the Vehicle upon return prevents a thorough inspection it will be cleaned and then inspected for damage. If Owner has expressly permitted a return outside opening hours, the Vehicle key must be returned in a theft-proof manner by placing it in the usually provided drop-safe key deposit box or another device as named by Owner, and the Vehicle must be parked on the company premises or in another location named by Owner;

(vii) check that there are no personal belongings left in the Vehicle before return;

(viii) pay any administrative fines, fees, charges, costs, penalties, or other fines that are imposed, issued or incurred in connection with the Renter's usage of the Vehicle during the Rental Period (including usage of the Vehicle by Authorised Drivers or other third parties who are permitted by Renter to use the Vehicle), such as fines or fees for illegal parking or speeding, non-compliance with bus lanes, congestion charges, tolls or violations of the rules of the highway, or for traffic offences or contraventions in any country, in all cases unless caused by Owner;

(ix) where the vehicle requires fuel, to use nothing other than the appropriate fuel as indicated in the Vehicle; and

(x) not to unseal or tamper with the kilometre or mileage indicator.

(b) In case of an accident or if the Vehicle is lost or stolen, Renter is required to do the following

(i) Renter shall accurately report the accident, theft or loss to Owner as soon as possible by any means and confirm this promptly in text form to Owner no later than 1 business days in case of a theft and in all other cases 2 business days, from the moment Renter becomes aware of the event;

(ii) Renter shall report any accident, theft or loss to the police immediately and confirm this promptly in text form to Owner;

(iii) Renter shall avoid admitting responsibility to anyone in relation to the accident;

(iv) Renter shall request the names and addresses of everyone involved, including witnesses, and provide them to Owner;

(v) Renter shall promptly forward to Owner any notices or other documents relating to any legal proceedings arising out of the accident, theft or loss;

(vi) Renter shall cooperate with Owner and Owner's insurers including responding to requests for full and true information and provide reasonable assistance in any matters or legal proceedings;

(c) Renter shall return the original keys or any other device which unlocks the Vehicle and/or enables the Vehicle to be started to Owner either directly to Owner’s staff or in Owner’s secured box at an Owner branded location.

(a) Renter shall pay upon commencement of the Rental Period the daily rates as well as any other charges applicable to the rental of a Vehicle as stated on the Rental Agreement Summary, or, if not stated on the Rental Agreement Summary, the publicly available rates at the time of rental ("Rental Costs"). If the Rental Agreement Summary indicates “day = period of 24 hours”, a day is a complete or partial period of 24 consecutive hours from the start of the Rental Period. On return, a grace period of 29 minutes will be allowed if the 24-hour period is exceeded.

(b) Rental Costs also include charges for mileage exceeding the included mileage, young drivers and additional services or protection products as applicable to the specific rental of a Vehicle and as stated in the Rental Agreement Summary.

(c) Owner may require a security deposit, as stated in the Rental Agreement Summary, at the commencement of the Rental Period which can be used as security for any future claims which Owner has against Renter in connection with the Rental Agreement. If the Vehicle is damaged, lost or stolen during the Rental Period, Owner is entitled to collect from Renter as an additional security:

(i) if damage waiver has been purchased, the excess amount shown on the Rental Agreement Summary (or if no figure is shown the sum of up to € 1,000.00); or

(ii) if no damage waiver has been purchased, the initial amount of up to € 1,000.00. Owner is entitled to collect the additional security upon return of the Vehicle or, if the Vehicle is lost or stolen, as soon as Owner becomes aware of the incident, from any credit card or debit card presented before or during rental. Owner will not collect any additional security if, and to the extent that, Renter obviously cannot be held liable or the amount of the additional security, together with any portion of the security deposit that has not been used to satisfy other claims, obviously exceeds Renter's liability. Owner is under no obligation to pay any interest on the security deposit or the additional security or to hold it in any account separate from its own assets. Owner will refund the additional security to the extent that it has not been needed to satisfy Owner's claims under this Rental Agreement within a period of 75 days from the date of the return of the Vehicle or, if the Vehicle is lost or stolen, within a period of 75 days from the agreed end of the Rental Period.

(d) Renter shall pay to Owner:

(i) any additional charges as contained in this Rental Agreement or agreed between the parties and indemnify Owner against any and all fines, warning fines, fees and other costs levied against Owner for traffic offences or for other Vehicle-related offences and fees, including road tolls, committed or caused by Renter in connection with the use of the Vehicle or by any other person Renter permitted to use the Vehicle;

(ii) the following fees or costs unless Renter is not responsible for the underlying violation/offence, act or breach of duty and, in case of lump-sums, unless Renter proves that smaller or no damages were incurred or Owner proves that higher damages were incurred:

(aa) an administration fee (lump-sum) of € 30.00 per offence for processing any traffic offences or other Vehicle-related offences and fees, including road tolls, under section 8(d)(i);

(bb) if the Vehicle is: (1) returned to a location operated by Owner but different to the one indicated in the Rental Agreement Summary, the publicly available one-way fee at the time of return; or (2) if the Vehicle is returned to a location not operated by Owner and not indicated on the Rental Agreement Summary, Owner’s actual costs of recovery incurred by Owner and Owner's resulting loss of revenue at the daily rate indicated on the Rental Agreement Summary; unless otherwise agreed between Renter and Owner;

(cc) a lump-sum cleaning fee according to Owner's standard list for minor repairs available at the time of signature of the Rental Agreement Summary if Renter fails to return the Vehicle in good condition due to unusual wear and tear, including but not limited to smoking in the Vehicle or coarse soiling.

(iii) where the vehicle requires fuel, a re-fuelling service fee if Renter did not select to purchase an optional fuel product at the start of the Rental Period and returned the Vehicle to Owner with less fuel than was provided at the start of the Rental Period (such level as indicated on the Rental Agreement Summary) calculated as the difference between the fuel level recorded on the Rental Agreement Summary and that recorded upon the return of the Vehicle in litres multiplied by the fuel price displayed on the Rental Agreement Summary plus an additional charge as indicated on the Rental Agreement Summary. No unused or excess fuel will be refunded; and

(iv) where the vehicle is an electric vehicle and is returned with less charge than was provided at the start of the Rental Period (such level as indicated on the Rental Agreement Summary), a re-charging fee calculated as the kWhs needed to charge the vehicle to make up the difference between the charge level recorded on the Rental Agreement Summary and that recorded upon the return of the Vehicle multiplied by the kWh price displayed on the Rental Agreement Summary plus an additional charge as indicated on the Rental Agreement Summary. No unused or excess charge will be refunded.

(e) An acceptable payment method is credit card.

The remaining amount for the vehicle rental is paid at the vehicle pick-up location. Payment can be made using credit or debit cards (Visa Premium, MasterCard, Diners, Visa, or Maestro) or in cash.

(a) Owner, as data controller, collects personal data about the Renter and any Authorised Driver in connection with the Rental Agreement or any related agreement or service and uses it as described below and in accordance with the latest Privacy Notice available at https://www.jb-motor.com/it. In addition to Owner’s Privacy Notice, Owner:

(i) For the legal basis under GDPR (or equivalent legislation as implemented in local law):

a. On the basis of contractual necessity:

i. Process personal data (including where applicable Vehicle Data) to fulfil both Owner’s and Renter’s obligations under the Rental Agreement; and to manage: the rental, the commercial relationship and Owner's loyalty program, with the Renter.

ii. To communicate important information regarding your rental. These communications are transactional in nature and will be sent to you via email, text or calls.

b. On the basis of the Owner's legitimate business interests, where such interests are not overridden by Renter and Authorised Driver's rights:

i. To assist us in providing better products and services: for example, to evaluate the performance of our staff, to assess the quality of products and services received and to help us improve our websites, facilities and services.

ii. Store information indicating that the Renter or Authorised Driver could be a risk for future rentals, such as recording information about traffic or criminal offences or abusive behavior towards Owner's staff. This may mean that future rental requests may not proceed.

iii. To locate our Vehicle when it is reported as lost or stolen

iv. For loss prevention, maintain a record of individuals whose past interactions indicate they may present a non-payment or safety risk.

v. Use, share and receive information with other market participants for fraud prevention and security purposes

c. Use and share your information with third parties to prevent fraud and protect our business interests and rights, privacy, safety and property, or that of individuals and the public. We Page 5 of 10 will do this to respond to law enforcement requests, collect unpaid bills, to avoid liability for penalties you incur (e.g. traffic citations) and for claims processing purposes;

i. For fraud prevention purposes, to verify identity and authenticate identity-related documentation as well as additional points of contact for rental related communications.

ii. Compile statistics and analysis about Renter's and Authorised Driver's use of Owner's products and services.

d. On the basis of Renter's consent:

i. Send Renter marketing information in situations where consent is required .

e. To establish, exercise or defend legal claims:

i. Provide details of any accidents in which Renter or any Authorised Drivers are involved to relevant insurance databases.

(ii) For the legal basis under the ePrivacy Directive: Link Vehicle Data with Renter information with consent where required, to fulfil both Owner’s and Renter’s obligations under the Rental Agreement save for in instances where Owner’s Vehicle is reported as lost or stolen where no consent will be required. To withdraw your consent at any time please contact your local branch to re-issue your rental ticket with your revised consent preferences. Such withdrawal applies with future effect only and does not affect the lawfulness of processing before your withdrawal.

(b) The Vehicle may be equipped with emergency notification functionalities ("eCall System"), which is provided by the manufacturer of Renter Vehicle ("OEM") to ensure appropriate assistance is provided in the case of an emergency. The Vehicle may also be equipped with technology that collects and transmits data, including information collected from event data recorders, global positioning devices, or any other similar technology, which may be controlled by the OEM or Owner ("Telematics Systems"). When installed and where permissible, the Telematics Systems will enable Owner to collect and use information on the basis of Owner’s legitimate interest, performance of the Rental Agreement or where required with your consent, including but not limited to: (1) location information; (2) collision information; and (3) vehicle operation information, such as operational condition, mileage, tyre pressure, fuel status, and other diagnostic and performance information. This information may be combined with information Renter has provided Owner and used to fulfil both Owner’s and Renter’s obligations under the Rental Agreement. Owner’s use of the information may also include storage of this information after the expiration of the Rental Agreement. If a Vehicle has been reported as potentially or actually lost or stolen, Owner may access Vehicle location data or request access to it from the relevant OEM or system. Renter not consenting to the usage of data from Vehicle Telematics Systems does not prohibit Owner from obtaining and using data collected from Vehicle in the event the Vehicle is reported as lost, stolen or for providing roadside or emergency services. Please refer to our Privacy Notice (available at https://privacy.ehi.com) for a complete description of our privacy practices, who we share information with (including the OEM which manufactures your Rental Vehicle) and a list of OEM’s we currently use. Where the hire is fulfilled by a Car Club/Car Share Vehicle the Owner uses these capabilities enabled by these telematics systems to (i) issue commands to the Vehicle, such as unlocking and locking the Vehicle, for the purpose of facilitating your trip, (ii) gather information regarding the beginning and end of your trip for billing purposes, (iii) track location information and/or immobilize the Vehicle in the event of an overdue, lost, or stolen Vehicle and (iv) monitor location information should we be directly alerted by you with regards to issues with the Vehicle. Page 6 of 10 If Renter or any occupant pairs a mobile device with the Vehicle’s navigation or infotainment systems, personal information may be transferred to and stored on these systems. You should note, this personal information is shared by you directly with the OEM. OEMs' contact details and information about their data protection practices and terms can be found on their respective websites. Owner cannot guarantee the privacy or confidentiality of such information and it is Renter’s responsibility to delete all personal information from these systems before returning Vehicle to avoid subsequent occupants or users of Vehicle accessing this information. If Renter downloads a mobile application made available by the OEM and Renter registers the Vehicle in that application, Renter’s use of the application may result in the sharing of personal data, vehicle information, location information and driving characteristics with the vehicle manufacturer. Renter’s use of these applications is strictly governed by the OEM’s terms and conditions and privacy notice and Owner is not in any way responsible for, and Renter releases Owner from, any claim or cause of action which may arise from Renter’s use of these applications. Prior to returning the Vehicle, it is Renter’s responsibility to either remove the application or delete the Vehicle from the application.

(c) Owner may disclose personal data to: (i) its affiliates (see Owner’s Privacy Notice for details) or Enterprise Holdings, Inc. for the purposes listed above, (ii) to law enforcement/regulatory body; (iii) to meet legal compliance requirements such as anti-money laundering laws; (iv) any necessary third party (e.g. your employer where business rentals are concerned) which assists the Owner to execute its rights and obligations under or enforcement of the Rental Agreement; or (v) as part of a sale or merger of Owner's business assets or any related due diligence process.

(d) Where Personal Data is transferred to the United States, Owner enters into Standard Contractual Clauses or another approved mechanism (e.g. EU-US Data Privacy Framework) for cross-border transfers.

(e) Owner retains personal data for commercially reasonable periods of time or in accordance with specific laws or policies.

(f) In some circumstances the Renter has the right to: (i) access and port their personal data; (ii) ask for their personal data to be rectified (where it is inaccurate or incomplete), or to have it erased where Owner no longer has a legitimate reasons to process it; (iii) ask for processing to be restricted; (iv) object to Owner's processing of their personal data; and (v) lodge a complaint with the applicable supervisory authority.

(a) Damage Waiver (DW): If Renter has purchased DW, then Owner shall only hold Renter liable for accident damage, loss and theft up to the specified excess amount (or, if Renter selects DW and no figure is shown on the Rental Agreement Summary up to the sum of € 1,000.00) for each incident. If Renter has purchased Excess Protection ("EP"), the excess is reduced to zero. Accident damage is defined as damage caused by a sudden event acting immediately from outside with mechanical force.

(i) Inapplicability of Damage Waiver. DW does not apply to costs arising from theft/loss of an electric vehicle’s charging cable if not supported by a police crime reference or to damage (1) caused solely by braking manoeuvres or operational processes (including Page 7 of 10 incorrect operation, incorrect fuelling, and slipping loads); (2) to optional accessories (including but not limited to optional child seats, global positioning systems, ski racks, toll devices and/or other products accepted by Renter); and (3) that Renter caused intentionally. In cases of gross negligence, Owner may reduce DW according to the level of culpability.

(ii) Inapplicability of Damage Waiver in case of breach of a contractual duty. DW does also not apply if Renter intentionally has driven or permitted any other person to drive the Vehicle without a valid driver’s license or if Renter intentionally has breached a duty under section 3(c)(iv), section 3(c)(v) to (vii), section (ix) to (xvii), section 4(a)(ii) to (vi) or section 4(b) or (c) above. In cases of gross negligence, Owner may reduce DW according to the level of culpability; Renter has to prove that gross negligence does not apply. Notwithstanding the two preceding sentences, DW does apply to the extent that the breach of the aforementioned sections is neither the cause for the damage event or its determination nor the cause for the determination or the extent of the DW; Renter has to prove the absence of causality. Lack of causality cannot be claimed if Renter acted maliciously.

(iii) Collection of deposit in case of damage. If the Vehicle is damaged, lost or stolen during the Rental Period and DW has been purchased, Owner is entitled to collect the excess from Renter as an additional security

(b) Roadside assistance protection (RAP): If Renter selects RAP on the Rental Agreement Summary, then Owner provides the following roadside assistance protection: 24-hour emergency service including provision of a replacement vehicle in case of lost vehicle key, shipping of the key, on-site assistance in case of tyre breakdowns, towing service, forced unlocking of the Vehicle if the keys are locked inside, jump-start assistance, and refuelling service up to 5 litres. RAP is available in almost all European countries; the current list of countries is available at the rental branch at the time of rental.

(c) Personal Effects Cover (PEC): PEC insures Renter’s and Renter’s passenger’s personal effects subject to the terms and conditions of the policy (policy documents are available upon request and contain more detail) and may be available for purchase at an additional cost.

(d) Third Party Liability: The rental rate includes a vehicle third-party insurance policy compliant, at a minimum, with legal requirements in Croatia.

The reservation contract is concluded at the moment of receipt of payment. For all questions regarding the bill, the customer can contact the e-mail: info@jb-motor.com.

(a) The Rental Agreement terminates with the lapse of the Rental Period or the Extended Rental Period, as applicable, or as otherwise stipulated in this section 8.

(b) Renter may return the Vehicle and terminate the Rental Agreement early at any time during the Rental Period in accordance with the terms of section 2.

(c) Nothing in the Rental Agreement affects either Party’s right to terminate the Rental Agreement for cause.

(d) Upon termination of the Rental Agreement and without prejudice to any other rights Owner may have, if Renter culpably fails to return the Vehicle to the agreed return location, Owner may repossess the Vehicle, and Renter is liable for any reasonable costs involved in repossessing it in addition to the abandonment fee in section 8(d).

(e) Owner may notify the police if Renter operates the Vehicle after end of Rental Period or Extended Rental Period, as applicable.

(a) Renter's liability and limitation period:

(i) Renter is fully liable in accordance with the statutory liability regulations for any damage, costs and fees caused by him or by any other persons the Renter has authorised to drive the Vehicle. Renter's liability may be reduced if Renter selected DW or other protection products (see above section 7).

(ii) Renter and Owner agree on the following liquidated damages/labour compensation fees if Renter is liable for the damage and unless Renter proves that smaller or no damages were incurred or Owner proves that higher damages were incurred:

(aa) a flat-rate repair fee for minor damage to the Vehicle. The flat-rate repair fee is calculated by reference to Owner's standard list for minor repairs available at the time of signature of the Rental Agreement Summary which has been independently verified.

(bb) administrative costs for processing any damages to the Vehicle of € 85.00 per claim.

(iii) If a Vehicle accident was recorded by the police, the limitation period for potential damage claims against the Renter shall begin when Owner had the opportunity to access the police file and shall end, at the latest, nine months after the return of the Vehicle. Owner will immediately seek to access the file and notify the Renter of the point in time access to the file was granted.

(b) Owner's liability: Owner only accepts liability for damage caused by gross negligence and intent and for breach of material contractual obligations whose fulfilment is essential for the due and proper performance of the Rental Agreement and on whose fulfilment Renter may reasonably rely ("material duty"). In the event of a breach of a material duty by slight negligence, Owner’s liability is limited to damage foreseeable at the time of the signature of the Rental Agreement Summary and characteristic for the type of contract. Strict liability is excluded for any preexisting defect of the Vehicle at the time of the signature of the Rental Agreement Summary. The aforesaid limitations of liability shall not apply in the event a defect has been maliciously concealed, to the liability under the German Product Liability Act (Produkthaftungsgesetz), and liability for culpably caused injuries of life, body or health. In addition, they shall not apply if and to the extent Owner has assumed a specific guarantee. The same applies for the liability of Owner’s employees, representatives, or agents.

(a) The Rental Agreement is governed by the laws of Croatia.

(b) Alternative dispute resolution is a process where an independent body considers the facts of a dispute and seeks to resolve it, without the Renter having to go to court. The online dispute resolution platform of the European Commission is available at: http://ec.europa.eu/consumers/odr/. Owner does not and is not obliged to participate in the alternative dispute settlement process.

(a) If at any time any part of the Rental Agreement is held to be or becomes void or otherwise unenforceable for any reason under any applicable law, the same is deemed omitted from the Rental Page 9 of 10 Agreement and the validity and/or enforceability of the remaining provisions of the Rental Agreement is not in any way be affected or impaired as a result of that omission.

(b) A full copy of Owner's complaints procedure is available to Renter upon request from any of Owner's rental branches and from Owner's registered office provided in section 1.